What should I try first when I hit an error?

Unsupported file type: upload a Word .docx file.
File too large: reduce the file size before upload.
Project limit exceeded: archive, delete, or upgrade.

Refresh the page, retry the action, confirm your network connection, and note the exact error text you saw.

When should I contact support?

Escalate when the same error keeps returning after a retry or when it blocks a show-critical workflow such as login, deployment, or live control.

Exact wording can change. Match the message you see to the closest pattern below.

Language limit reached: the Editor supports 1 source language plus up to 20 translated languages on every tier. Remove an unneeded translation language before adding another; this limit is not a live-output plan limit.
Insufficient credits: top-up purchases require an active Access Pass. Check the current pass and credit balance; an Access Pass must be active when you buy top-up credits. Previously purchased top-up credits remain available after the pass ends.
Translation failed: retry later and keep your work saved.

Cannot start a production deployment on Free: eligible verified owners and managers can use the bounded preview (first 30 cues, up to 60 minutes, twice per tenant per UTC day). It is a preview only; production deployment needs an active Access Pass with a live deployment entitlement.
Preview unavailable: only an eligible verified owner or manager can start the bounded preview, and the allowance is two starts per tenant per UTC day.
Deployment limit reached: retire an unused deployment in the cockpit or wait for its access window to expire. End Show in ASM does not free a deployment slot.
Permission denied: your role does not allow that action.