Error Messages & Troubleshooting
Understanding Error Messages
When something goes wrong, you'll see an error message. Here's what common errors mean and how to fix them:
Project & Script Errors
You've reached your Active Project limit. Archive or delete existing projects, or upgrade your plan.
You've reached your Archived Project limit. Delete archived projects or upgrade your plan.
Upload .docx, .doc, .odt, .txt, or .rtf files only. Convert your file to one of these formats.
Maximum file size is 10MB. Split large scripts into smaller files or compress images if embedded.
The AI couldn't parse your script. Check formatting, ensure it's a supported file type, or try again later.
Language & Translation Errors
Your plan supports limited languages. Free: Source + 1, Lite: Source + 2, Pro: Unlimited.
Not enough AI credits for translation. Wait for weekly reset or upgrade your plan.
AI service temporarily unavailable. Try again later or use Google Translate option.
Deployment Errors
Live deployment requires Lite or Pro subscription. Upgrade to deploy shows.
Lite: 1 concurrent deployment, Pro: 10 concurrent deployments. End existing deployments first.
Cloud service issue. Check your configuration and try again. Contact support if persists.
Custom URL must be 5-25 lowercase characters. Avoid special characters and spaces.
Authentication Errors
You've been logged out due to inactivity. Sign in again to continue.
Your role doesn't have permission for this action. Contact your organization owner.
Someone else logged into the Cockpit. Only one operator can control the show at a time.
General Troubleshooting
If you see an error not listed here:
- Refresh the page and try again
- Clear your browser cache
- Try a different browser (Chrome, Firefox, Safari, Edge)
- Check your internet connection
- Contact support with the exact error message