Security Alert Actions
Use sign-in alert links to confirm that a sign-in was yours or report it as suspicious.
🛡️ Quick Guide
Where: Security alert links such as /security/verify or /security/reject
Actions: Confirm that a sign-in was yours or reject suspicious activity
If not signed in: The flow can send you back to login first
Important: Open these links from the original security email so the action still works
What These Links Are For
SurtitleLive can send a security email when it wants you to confirm or reject a sign-in event. The email links open a dedicated security-action page that applies one of two actions: verify if the activity was yours, or reject if it was not.
Current Flow
- Open the original sign-in alert email
- Click the correct action link
- If you are not authenticated, sign in again when prompted
- Let the confirmation page submit the action from that email link
- Read the success or failure result on the page instead of guessing whether the action completed
Verify vs Reject
Verify
Use this when the sign-in was yours. The system marks that activity as confirmed.
Reject
Use this when the sign-in was not yours. The current flow flags the alert and starts the platform's account-protection response.
Common Failure Cases
- If the page says the link information is missing, reopen the original email instead of reusing a copied or cleaned URL
- If you are sent back to sign in, log in and return to the security action
- If the action still fails after signing in again, treat it as a support case and do not assume the alert was resolved
FAQ
Common questions for this workflow, based on the current SurtitleLive system.
What should I do if I get a sign-in alert email and it was me?+
Open the verify link and confirm the activity from the current confirmation page so SurtitleLive can mark that sign-in as yours.
What if the sign-in was not mine?+
Use the reject action instead. The page flags the alert and starts the account-protection response described in the current security flow.
Onboarding Journey
Continue In This Cluster
Account setup, sign-in recovery, first project steps, and invitation acceptance for new users.
How to Use SurtitleLive: Quick Start Guide
Learn how to use SurtitleLive from sign-up to live subtitles, including script upload, deployment, and audience sharing.
Creating Your Account
Register, verify your email, and understand the required profile details.
How to Verify Your Email
Verify your email address, understand the verification screen, and know what to do if the email does not arrive.