Managing Organization Identity
Update your organization name, review the locked organization ID, and understand owner and plan restrictions.
🏷️ Quick Guide
Where: Dashboard → Organization Access
Who can edit: Tenant owners only
Plan note: The page can also be locked by membership tier
Editable now: Organization name. The organization ID shown on the page is currently read-only.
What This Page Controls
Organization Access is the identity page for your SurtitleLive workspace. It is meant for the organization owner to review or update the display name, confirm the locked organization ID, and jump to related management areas such as projects, billing, or support.
Who Can Use It
- Only the owner can edit the organization identity form
- Non-owner roles see an owner-only restriction state instead of the editable form
- Even owners can see a plan-restricted state when the current membership does not allow organization settings
What You Can Edit
Organization Name
You can update the organization name from this page, as long as it passes the current minimum-length validation.
Organization ID
The organization ID is displayed for reference but remains locked in the current UI.
Saving Changes
- Open the page as the organization owner
- Edit the organization name field
- Use Save Changes once the new name is valid
- After success, the page confirms the update and broadcasts the new organization identity in the current session
Quick Actions on the Page
The right-side quick actions are there to move you into the next admin workflow:
- Manage Projects takes you back to the project dashboard
- Manage Membership opens billing and plan management
- Contact Support opens a support email action
FAQ
Common questions for this workflow, based on the current SurtitleLive system.
Why is the Organization Identity page locked for me?+
The page is owner-only and also depends on a membership tier that allows organization settings, so it can be blocked by either role or plan.
Can I change my organization ID there?+
No. The current page lets you edit the organization name, but the organization ID is shown as locked and read-only.
Billing Journey
Continue In This Cluster
Membership, credits, refund requests, codes, and organization or team-management actions tied to account administration.
Managing Membership, Billing & Credits
Review plans, billing, credits, invoices, and subscription actions from one place.
Viewing Credit Usage
Track AI credit consumption, weekly resets, and what happens when you run low.
How to Request a Refund in SurtitleLive
Request a refund from the Membership page and understand the current refund eligibility and review flow.