Audience Access & QR Codes
How Audience Members Access Surtitles
Audience members can view surtitles on their mobile devices using either a QR code or direct URL.
Getting the QR Code
After deploying your show:
- Go to Dashboard → Projects
- Open your project
- In the Surtitle deployment settings section, find the Viewer QR Code
- Download the QR code image for printing on posters or programs
Screenshot Placeholder
Figure 1: QR code download
Image neededViewer URL
The audience can also access surtitles by typing the Viewer URL directly into their browser. This URL is displayed in your project's Surtitle deployment settings section alongside the QR code.
Format: surtitle.live/viewer/[your-custom-name-or-auto-generated-id]
Projection Mode (No Audience Phones)
If you prefer not to have audience members use their phones, simply open the Viewer Link on any computer or device connected to your projector, and project the subtitles directly onto your screen or backdrop.
Language Selection
When audience members open the viewer, they can select their preferred language from the available options configured in the script.
Audience Member's Experience
What your audience sees when they access the viewer:
- Welcome Screen – They see your show name and a language selector
- Select Language – They tap their preferred subtitle language
- Waiting Screen – Displays "Waiting for the show to begin..." until you start
- Live Subtitles – As you advance cues in the Cockpit, they see subtitles in real-time
Tips for Your Audience
Before the Show
- Arrive early to scan the QR code and test the connection
- Ensure their phone is charged or bring a power bank
- Set phone to silent mode to avoid disruptions
During the Show
- Keep brightness at a comfortable level (not too bright to distract others)
- Avoid switching languages mid-show unless necessary
- If they lose connection, simply refresh the browser
Troubleshooting for Audience
Try adjusting the lighting, holding the phone steady, or manually typing the Viewer URL.
Check internet connection, refresh the page, or verify they're on the correct show.
Tap the language selector at the top of the viewer to switch languages.
Check internet connection. If problem persists, the show may not have started yet.
Accessibility Considerations
- Audience members with vision impairments can use their phone's built-in screen reader
- Large text mode on their phone will increase subtitle size
- For venues requiring audio description, consider separate accessibility services