5.4 How Audiences Join with a Viewer Link or QR Code

Share the audience link

Use the audience link from Deployment Cockpit.

1. Open Audience & Operator links in Deployment Cockpit.
2. Use Viewer (audience) in that card.
3. Copy the link, open it, or use the QR code for front-of-house materials.

What the audience sees

1. The viewer opens in a normal mobile browser.
2. The audience chooses an enabled language.
3. The audience accepts the Viewer Agreement.
4. The audience presses Start to enter the live viewer.

Browser fullscreen and toolbar checks

Fullscreen and browser-toolbar behavior differs by device and browser. Test the exact phones expected at the venue before doors open.

• iPhone / iOS: recommend Safari. In landscape, Safari is the expected browser for the cleanest audience Viewer experience.
• If the Safari toolbar still takes space, tap the page menu (aA / Page Menu) and use Hide Toolbar if it is available. A small vertical scroll in the Viewer can also help Safari collapse its browser chrome.
• iOS Chrome / iOS Firefox: do not use them as the fullscreen path for this workflow, and do not expect the same Safari toolbar controls.
• Android: recommend Chrome. If the Viewer shows a fullscreen button, tap it to enter fullscreen.
• If a device behaves differently, use the orientation, font size, and brightness that were tested successfully on that phone.

Front-of-house tips

• Put the QR code where audience members can scan it before the show starts.
• Tell the audience the link opens in a browser. No app install is required.
• Tell users to keep the phone on silent and lower the screen brightness.
• If a viewer disconnects, refreshing the browser is the first check.
• If the venue internet fails, phones will not keep receiving subtitles just because projection is still running.

Projection is separate

Do not treat the audience phone view as the main projector surface.

• Audience phones use the browser viewer and stay cloud-delivered.
• Room-visible output should use Projection Mode.