Why the Viewer Agreement Appears Before the Show
Understand why audience members must accept the Viewer Agreement before entering the live viewer.
📄 Quick Guide
Where: Viewer Agreement and the audience viewer entry flow
When it appears: Before the audience enters the live viewer
Purpose: Present usage restrictions, content responsibility, and service conditions before viewing starts
Operational effect: Viewers must accept it before they can press Start and enter the live viewer
Where It Fits in the Audience Flow
If front-of-house staff or audience members ask why an agreement appears before the show starts, this is why: the current viewer journey does not jump directly from the QR code into live surtitles. Viewers first reach the entry screen, choose a language, review the Viewer Agreement, and then enter the live viewer after accepting it.
What the Agreement Covers
- Acceptance of terms before using the service
- Intellectual-property restrictions such as no recording, screenshotting, extraction, or redistribution
- Editorial responsibility remaining with the production team, even when AI-assisted preparation tools were used
- Service-availability and liability limitations tied to network and venue conditions
- Basic session-data and security statements
Why This Matters for Productions
Operational note: If your front-of-house team is helping audience members connect, they should know that one extra acceptance step exists before the live subtitles appear.
- It sets expectations before the performance begins
- It explains why unauthorized capture of surtitles is prohibited
- It clarifies that technical conditions still depend on audience device and venue connectivity
FAQ
Common questions for this workflow, based on the current SurtitleLive system.
Why does the Viewer Agreement appear before the show starts?+
The current viewer flow requires agreement acceptance before entering the live viewer, so the usage restrictions and service terms are shown up front.
Is the Viewer Agreement a separate page or just a popup?+
It exists as a dedicated page and is also part of the current viewer entry flow before the audience presses Start.
Viewer Journey
Continue In This Cluster
Audience entry, QR-code access, viewer agreement, and audience-facing terminology for live shows.